For Booking.com hosts
A Booking.com welcome pack that reads like a good hotel.
Give every booking a digital Booking.com welcome pack that opens in any browser from one QR code. Guests get Wi-Fi, self check-in, check-out and the house manual in their own language, so a hotel-smooth arrival doesn't depend on you being there.
From £9.99/mo for your first property, then £4.99 per extra, 14-day free trial, no card.
01 International by default
A multilingual arrival for a guest who booked from anywhere
Booking.com guests come from all over the world, and most book on a phone. Your guest may have booked from Madrid or Warsaw on the train, and they expect to arrive and just understand things, the way they would at a hotel. A guide they cannot read in their own language is the first crack in that.
- Auto-translation into 7 languages: English, French, German, Spanish, Italian, Dutch and Polish
- Self check-in with time-gated codes that only show near arrival
- Wi-Fi tap-to-copy and check-out steps front and centre
- Opens from one QR code in any browser, no app and no login
02 Answer it before they ask
Fill the gaps the platform messaging leaves open
The in-platform inbox tends to be built for short, structured replies, not a full house manual, and many guests book close to arrival with little contact beforehand. A complete Booking.com welcome pack puts every answer in one place up front, so fewer questions reach you and the score on your review stays high.
- House manual with how-to videos for the appliances guests get stuck on
- Review routing: happy guests to your public score, unhappy ones to you first
- Curated local recommendations with maps for guests new to the area
- Issue reporting routed to the right contractor, not your phone at midnight
03 A calm arrival
Self check-in that feels looked-after, not left alone
No 6pm phone call to read out a code. The guide carries everything for a smooth arrival, and keeps the access code hidden until it's actually needed, so it isn't sitting in an inbox from a booking made months ago.
Before they travel
Directions that beat the sat-nav, where to park, and what to bring.
Near arrival
The door code reveals itself only in the hours before check-in, not weeks early in an email.
At the door
Code, key safe, the knack with the latch, and your number, one tap away if needed.
03 Everything your guests need
One scan, every answer.
No app, no login. Guests scan once and everything they ask for is right there, so they actually use it.
The big three, up front
The questions you get most, answered the moment a guest opens the guide.
House manual + videos
Local picks + maps
One-tap translation
Report an issue
Moderated guestbook
Works offline
Cookie-free analytics
Installs to home screen
01 Your reputation
Catch an unhappy guest before the review does
One quiet question at the end of a stay decides where feedback goes. The delighted are nudged to post publicly; the disappointed are heard in private, while you can still put it right.
- A gentle prompt appears once a stay is going well, never nagging on arrival.
- Happy guests are sent straight to your public review link on Airbnb, Google or Booking.com.
- Anyone unhappy reaches you privately first, so a fixable problem never becomes a one-star surprise.
- Every word stays honest, it simply asks at the right moment and listens.
Print & display
One flyer on the worktop. Everything they need.
Every property comes with a tasteful printable card, the Wi-Fi to read at a glance and a QR to the whole guide. Pop it by the kettle and you're done.
- Print-ready A5 PDF Crisp at any size, print it, frame it, laminate it.
- A real vector QR Embeds the Wi-Fi and opens the full guide.
- Matches your theme The flyer wears the same colours as the guide.
For Booking.com hosts
Booking.com welcome pack questions
What should a Booking.com welcome pack include?
Lead with the essentials your guest needs on arrival: self check-in steps, the Wi-Fi password, parking, and check-out time. Then add the house manual, local recommendations and a way to report a problem. Our Booking.com welcome pack guide walks through what to put first and why.
How does the guide help with international guests?
It auto-translates into seven languages, so a guest reads your Booking.com guest information in French, German, Spanish, Italian, Dutch, Polish or English without you writing it seven times. There is more on getting this right in welcoming guests in their language.
Can guests use it without an app or account?
Yes. They scan one QR code and the guide opens in any browser, no download and no login. It works offline once loaded and can be added to the home screen, which suits guests arriving on mobile data or roaming.
Will it actually help my Booking.com review score?
It removes the friction that drags scores down: confusion at the door, repeated questions, and small complaints that surface in public. Answering everything up front protects your service and comfort ratings, and review routing sends unhappy guests to you privately before they post.
Keep exploring StayBinder
- Ready when you are
Give your guests a welcome worth keeping.
Set up your first property free this afternoon and be live before your next check-in.
14-day free trial · no card required · cancel any time.