These terms govern your use of StayBinder as a host. StayBinder is a brand of WhealBit, a sole trader ("we", "us"). By creating an account you agree to them. This is plain-language copy and not a substitute for legal advice.
The service
StayBinder lets holiday-let hosts publish a digital welcome guide that guests reach by scanning a QR code. Guests never need an account, a login, or an app download to view a guide.
Who can register
You must be at least 18 and able to enter a contract. You may use StayBinder for a property you own or are authorised to manage. You are responsible for keeping your account credentials secure.
Free trial and subscription
- New accounts start with a 14-day free trial and no payment card is required to begin.
- After the trial, the price is £9.99 a month for your first property, then £4.99 for each extra. You are only billed for properties that are live; pausing a property stops its charge.
- You can cancel at any time. Cancellation stops future billing; we do not provide pro-rata refunds for a partial month unless required by law.
Your content and responsibilities
You are responsible for the content you publish in your guides, including house information, recommendations, and any media. You confirm that you have the right to publish it and that it is accurate, lawful, and not misleading. You are responsible for keeping guest-facing details such as Wi-Fi, checkout times, door codes and emergency contacts correct and current.
Data protection and your role as controller
For the guest data you collect through your guides (such as guestbook entries, feedback and reported issues), you are the data controller and we are your processor. Our processing of that data is governed by our Data Processing Agreement, which forms part of these terms.
You confirm that you have a lawful basis to collect guest data and that you provide your guests with any privacy information the law requires. Our own handling of personal data is described in our privacy notice.
Acceptable use
- Do not use the service for unlawful, harmful, or deceptive purposes.
- Do not publish content that infringes others' rights or that is offensive or unsafe.
- Moderate guest submissions (such as guestbook entries) responsibly before approving them for public display.
Availability
We aim to keep the service available and reliable, and the guest guide is designed to work offline once loaded. We may carry out maintenance and cannot guarantee uninterrupted access. The service is provided "as is" to the extent permitted by law.
Suspension and termination
We may suspend or end your access if you breach these terms or do not pay when due. You can close your account at any time; doing so deletes your account and associated data as described in our privacy notice and Data Processing Agreement. Guides that are already published may continue to work for guests until the property is removed.
Liability
To the extent permitted by law, our liability for the service is limited to the amount you paid us in the twelve months before the relevant claim. Nothing in these terms limits liability that cannot lawfully be limited, such as for death or personal injury caused by negligence.
Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Changes and contact
We may update these terms; material changes will be communicated to account holders. Questions can be sent to info@staybinder.co.uk.